Water Softener Troubleshooting FAQs

Common questions about water softeners

Water Softener Troubleshooting

If you think something's gone wrong with your water softener, troubleshooting is a great way of identifying the problem. Here are the answers to some of the most frequently asked questions, so let the water softener troubleshooting begin.

How do I know if my water softener is not working?

There are a few tell-tale signs to watch out for. Soap will fail to lather as profusely, and will leave an unpleasant scum. Water will leave a film on ceramics and water spots on glasses. If you wash your hair, it may feel sticky and will lack shine.

What do I do if my system isn't working?

Sometimes the system may stop working due to salt becoming encrusted in the brine tank, so checking this is a good place to start. If it has formed a crust, simply wash it away with soap and water, and rinse well. Similarly, salt can form a crusted plug at the connection between the mineral tank and the resin tank. If this occurs, simply clean it out. Iron deposits on the bead bed can also cause the system to stop working so if you know your water has a high iron content, beware of this. If this causes the system to stop working, use an iron-removing product to clean the bed.

What can I do if I don't want all my water treated?

Some people, especially those on a low-sodium diet, don't want their drinking and cooking water to be treated. If this is the case, a diversion can be made in the water pipes before the system is installed so that some untreated water can flow freely into the house.

Will the higher sodium content corrode my pipes?

The factors that cause corrosion, pH, O2 content, ammonia and chloride, are not affected by the softening process. The thing to watch out for is the increased potential for soft water to leach heavy metals from the pipes, particularly if water is left standing in them overnight. The Environmental Protection Agency will check the heavy metal content of your water if you're concerned.





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